Privacy Policy — Blip Connector
Dohko Technology respects its users' privacy and is committed to protecting personal data, in compliance with the Brazilian LGPD.
1. What the application reads and writes
When an automation rule runs, Blip Connector reads the card title (deal, lead, contact, company or smart process item) and the phones of the card and of the linked contacts and company; fields chosen in the rule arrive already filled in by Bitrix24. It writes a comment in the card history with the message sent or why it was not sent (can be turned off in the rule) and registers its own automation rule in the Bitrix24 account. In the deal tab, it reads the deal title and customer.
2. Data we store
For each send: the card, the template, the phone used and where it came from, the placeholder values, the text sent, the Blip message identifier, the status (sent, delivered, read or not sent) and dates. Also the template list of the Blip account, the WhatsApp identity of each phone used, the activity log (180 days), the Bitrix24 account identifier and domain and the list of people who can see the dashboard. Messages are sent by Blip, under its and Meta's privacy policies.
3. Credentials
Bitrix24 OAuth tokens and the Blip bot key are encrypted on the server. Bitrix24 tokens are deleted when the application is uninstalled; the Blip key, when an administrator disconnects the account in Settings. The Blip key is never shown again on screen.
4. Security
Communication with Bitrix24 and Blip uses HTTPS. In the tab, each user sees only the deal they can open in Bitrix24. Dashboard and settings are restricted as described in the Terms of Use.
5. Deletion
Stored data can be deleted on request through support: (11) 4293-0188. The cards and comments in your CRM and the messages in Blip remain there.